8 Comments
User's avatar
Kevin Alexander's avatar

Everyone should work in either retail or the service industry for a year. It'd make the world a much better place.

Expand full comment
Aaron Lane's avatar

Nail on the head! I’ve been saying this for years. We’d have a population with a totally different attitude towards their fellow man.

Expand full comment
Riccardo Vocca's avatar

Aside from the quality of this issue in general (and thank you for mentioning ELP as well!), I really liked the anecdote about the 'cold mails'. It's inspiring for the future (and I hope you'll be successful in your attempts, congratulations)!

Expand full comment
C.L. Steiner's avatar

Reminds me of my own record store days in the 70s. My only in-stores were Smokey Robinson (a small riot ensued) and Dexter Gordon , who was charming and very cool. Customers? We didn’t call them chafes, but chafe they did.

Expand full comment
Chris Dalla Riva's avatar

How was Smokey?

Expand full comment
C.L. Steiner's avatar

He didn't perform in-store, but I got to ride in a cab with him. He's kinda low-key. But he's Smokey! This was when A Quiet Storm was released, and I was so star-struck...

Expand full comment
G.W.'s avatar

I did a lot of years in various customer service roles (including close to two decades as a librarian) and I felt this newsletter in my soul.

Expand full comment
Dan Epstein's avatar

In fact, it was a librarian friend who initially inspired this post. Thank you for your service!

Expand full comment